Product Availability

Kawaiissima Shop operates both a physical store and online stores.

We make every effort to keep our product availability up to date. However, in exceptional cases, an item may be sold in our physical store before the online inventory is updated.

If one or more ordered products are no longer available, we will promptly contact you by phone or e-mail to offer one of the following solutions:

• Replacement with a similar item;
• Waiting for the product to be restocked, where possible;
• Refund of the unavailable item(s);
• Full refund of the order, where requested and applicable.

To allow us to contact you quickly, please make sure to provide a valid telephone number and e-mail address when placing your order.

For products of particular importance or limited availability, you are welcome to contact us before purchasing to confirm stock availability.

Order Preparation

Every order is carefully checked, prepared and packed.

Orders are normally prepared within 1–3 business days after payment confirmation.

Large orders, orders containing many items or products requiring additional checks may require additional preparation time.

Preparation times may also be longer during:

• Sales and promotional periods;
• Public holidays;
• Periods of high order volume;
• Temporary store closures;
• Exceptional events or force majeure.

Please note that order preparation time is separate from courier delivery time.

Shipping Carriers

To ensure safe, professional and fully trackable deliveries, Kawaiissima Shop uses only reliable and recognised national couriers, including:

• BRT
• SDA / Poste Delivery
• Poste Italiane

The courier is selected according to the destination, parcel weight, parcel dimensions and the most suitable shipping service.

Unless otherwise agreed in advance, we cannot guarantee the use of a specific courier.

We do not use unofficial or unverified delivery services. This policy protects both our customers and our business by ensuring safe and fully traceable shipments.

Shipping Costs

Shipping costs are displayed during checkout before the order is confirmed.

For deliveries within Italy:

• €6.90 for orders up to 3 kg;
• €12.90 for heavier parcels, depending on the weight and dimensions;
• Free shipping on orders of €89 or more, where applicable according to the conditions shown during checkout.

Additional charges may apply for remote areas, smaller islands or particularly bulky shipments. Any additional costs will always be communicated before shipment.

Cash on Delivery (COD)

Cash on Delivery (COD) is available with an additional fee of €4.00. Payment must be made in cash directly to the courier upon delivery.

The additional €4.00 fee is not a profit for Kawaiissima Shop, but corresponds exclusively to the fee charged by the courier for providing the Cash on Delivery service.

To help ensure a smooth delivery, we kindly ask you to prepare the exact amount whenever possible.

Estimated Delivery Times

Once your parcel has been handed over to the courier, delivery within Italy generally takes 1–3 business days, except for remote areas, islands or exceptional circumstances.

Delivery times are estimates only and are not guaranteed, as transportation is carried out by the courier.

Delays may occur due to:

• Public holidays and holiday periods;
• Black Friday, sales and promotional events;
• Strikes;
• Severe weather conditions;
• Traffic or logistical issues;
• Periods of high shipping volume;
• Force majeure.

If your delivery is significantly delayed, please contact us and we will gladly check the shipment with the courier.

Unless otherwise agreed, delivery will always be made within the time limits required by applicable law.

Shipment Confirmation & Tracking

Once your order has been shipped, you may receive an e-mail or message containing:

• Shipping confirmation;
• Courier name;
• Tracking number;
• Tracking link;
• Delivery updates.

Tracking allows you to monitor the progress of your shipment and view the estimated delivery date.

Tracking information is provided directly by the courier and may take several hours to appear after the parcel has been collected.

If you do not receive any communication, please also check your Spam/Junk Mail folder.

Recipient Address & Contact Information

Before confirming your order, please carefully check:

• Recipient's full name;
• Complete delivery address;
• Street number;
• Postal code and city;
• Apartment, building or intercom details (if applicable);
• Telephone number;
• E-mail address.

Once your order has been shipped, it may no longer be possible to change the delivery address.

Any costs resulting from an incorrect or incomplete address, recipient absence or failure to collect the parcel may be charged to the customer where applicable and documented by the courier.

Recipient Absent & Failed Delivery

If the recipient is unavailable, the courier may:

• Attempt delivery a second time;
• Contact the recipient;
• Leave instructions for a new delivery;
• Hold the parcel temporarily at a depot or collection point.

Customers are encouraged to check the tracking information regularly and follow the courier's instructions.

If the parcel is returned to Kawaiissima Shop due to an incorrect address, failed delivery, failure to collect or repeated recipient absence, we will contact the customer to arrange a new shipment or another suitable solution. Additional shipping charges may apply where the failed delivery is not the responsibility of Kawaiissima Shop.

Delayed, Stopped or Missing Shipment

If the tracking information has not been updated for several days, if the parcel is marked as delivered but has not been received, or if delivery is significantly delayed, please contact us and provide:

• Order number;
• Customer name;
• Tracking number;
• Description of the issue.

Kawaiissima Shop will open an investigation or claim directly with the courier.

Customers will not be left to resolve shipping issues alone. If non-delivery is confirmed, we will provide the solution required by law, such as a replacement shipment or a refund. The seller remains responsible for the goods until they are physically delivered to the customer.

Damaged or Tampered Parcel

Upon delivery, please carefully inspect the external condition of the parcel.

If the parcel shows signs of:

• Crushing or tearing;
• Removed or replaced tape;
• Open sections;
• Signs of tampering;
• Liquid leakage;
• Unusual noises;
• Any other visible damage,

we recommend accepting the parcel with a specific reservation on the courier's delivery document, for example:

"Accepted with reservation due to crushed and opened package."

Whenever possible, avoid writing only "accepted with reservation". It is preferable to describe the visible damage clearly.

We also recommend that you:

• Take photographs of the parcel before opening it;
• Photograph the shipping label;
• Keep the box and all packaging materials;
• Take photographs of any damaged items;
• Contact us preferably within 48 hours of delivery.

Reporting the issue within 48 hours allows us to open a claim with the courier as quickly as possible, without affecting your statutory consumer rights.

Please do not return the product without first contacting us and receiving our instructions.

Free Store Pickup

Store Pickup is free of charge.

Pickup Address:

Kawaiissima Shop
Corso Goffredo Mameli 58/A
25122 Brescia (BS)
Italy

Small orders can often be prepared quickly; however, customers must wait for our confirmation before coming to collect their order.

Large orders containing many items or products stored in different areas of the shop may require additional preparation time.

The automatic order confirmation does not necessarily mean that your order is ready for collection.

Once your order is ready, we will contact you by phone, e-mail or WhatsApp.

Shipping Support

For assistance regarding orders, deliveries, damaged or missing parcels, please contact us:

E-mail: support@kawaiissima.com

WhatsApp: +39 324 886 8428

Store Phone: +39 030 8376007