Electronic Invoicing Information

Electronic invoicing and invoice requests

Last updated: 27 July 2026

For online purchases made through Kawaiissima Shop, customers who require an invoice must request it when placing the order and provide complete and accurate billing information.

If no dedicated billing field is available during checkout, the request must be sent immediately after the order has been placed and before it is processed, clearly indicating the relevant order number.

1. How to request an invoice

Send the request to:

Email: support@kawaiissima.com

Please use the following email subject:

Invoice request – Order no. [ORDER NUMBER]

2. Information required from private customers

• order number;
• full name;
• Italian tax code, where applicable;
• full residential or tax address;
• postcode, city, province and country;
• email address where the invoice copy should be sent;
• certified email address (PEC), if available.

3. Information required from companies and professionals

• order number;
• full company or business name;
• full registered office address;
• VAT number;
• tax code, if different from the VAT number;
• 7-character SdI Recipient Code or certified email address (PEC);
• contact email address.

4. SdI Recipient Code and PEC

Customers may provide either:

• a 7-character alphanumeric SdI Recipient Code; or
• a valid certified email address (PEC).

When a PEC address is provided, the Recipient Code is entered as 0000000 and the PEC address is entered in the appropriate field.

If the customer does not have a Recipient Code or PEC address, the invoice may be transmitted using the conventional code 0000000.

5. Transmission through the Exchange System

The electronic invoice is prepared in XML format and transmitted through the Italian Revenue Agency’s Exchange System, known as the Sistema di Interscambio (SdI).

Any PDF copy sent by email is provided as a courtesy copy. The electronic document transmitted through the SdI is the original document valid for tax purposes.

When the code 0000000 is used, the electronic invoice is made available in the customer’s reserved area on the Italian Revenue Agency website. Kawaiissima Shop will also send a courtesy copy to the email address provided.

6. Accuracy of billing information

The customer is responsible for ensuring that all billing information supplied is complete and accurate.

Before sending the request, please carefully check:

• full name or company name;
• tax code and VAT number;
• billing address;
• SdI Recipient Code or PEC address;
• order number.

Once the invoice has been transmitted through the SdI, any corrections may only be made where legally and technically possible and may require the issue of specific accounting documents.

7. Late or incomplete requests

The invoice must be requested when the order is placed. Requests received after the transaction has already been processed for tax purposes may not be accepted.

Incomplete requests will remain pending until all required information has been received.

8. Customers outside Italy

Customers residing outside Italy must provide:

• full name or full company name;
• full address and country of residence or registered office;
• tax identification number or VAT number, where available;
• order number;
• email address.

9. Costs

No additional charge is applied for issuing an invoice.

10. Processing of personal data

The information provided will be used exclusively for order management, invoicing and compliance with applicable tax, accounting and administrative obligations.

For further information about the processing of personal data, please consult the Privacy Policy and Cookie Policy available on the website.

Order and invoicing assistance
Email: support@kawaiissima.com